Support

Need support from a human? » Any questions or issues (not listed on this page) should be sent to Marcus#0005 (ProfessorMarcus) on Discord or through our Twitter direct messages. We try our best to reply back ASAP.


'I don't have a debit/credit card' or 'I only have a PayPal account' » We do not accept PayPal for security reasons. Instead you can buy a VISA or MasterCard gift card which acts like a normal debit card. You can buy them either online or can be found in most stores/supermarkets. Before you purchase a gift card, please make sure you one with enough funds depending on your currency as the store takes payments in EUR (change the currency on the store on the top right to check how much balance you need for your purchase) and make sure it accepts payments in foreign currencies as the store takes purchases in Euros. 


'How do I use Apple Pay or Google Pay at checkout?' » To use Apple Pay, you need to set it up with a valid card and to be using Safari on macOS Sierra+ or a device with iOS 10 or above. To use Google Pay you need to link a valid card and to be using either Google Chrome, Mozilla Firefox, Apple Safari, Opera, Microsoft Edge or an Android device with Android 5.0 (Lollipop) or above.


'If I upgrade my rank, will I get a discounted price?' » Yes, upgrading your rank from Star  to Diamond✦ and from Diamond✦ to Heart❤  costs €12 at checkout. Upgrading from Star✸ to Heart❤ costs €24. Make sure you enter the Minecraft IGN with the rank on when prompted to on the store so you can receive the discounted price.


'What are the commands for my new rank?' or 'How do I link my Twitter to Arctic? » You can find all commands and info about your rank and how to link your Twitter to Arctic on the Rank Info page.


'Do you accept refunds?' and 'Do you accept rank transfers?' » We do not accept refunds under any circumstances. We do not accept rank transfers between Minecraft accounts except  for certain circumstances, which are at the discretion of the Admin team.


'Why is the payment goal set to 250 EUR?' » This is the minimum amount that we need per month to pay for our NA & EU servers, Domain & GitHub account. The more purchases we receive the longer we can keep the servers up and running. 


'What will my purchase show up as on my bank statement?' » All payments from the store will show up as 'ARCTICMC'.